Press release


PRESS RELEASE July 15, 2020

ERIE COUNTY, NY— Since the beginning of the COVID-19 pandemic, the Erie County Department of Health (ECDOH) has conducted complaint-based investigations of food service establishments in addition to regular inspections.
As the Western New York region has entered Phase 4 of NY Forward, many businesses – including restaurants and bars – have reopened with substantial adjustments to their operations.
To date, ECDOH has received more than 1,200 COVID-related complaints about food service facilities.
Public health sanitarians investigate these complaints and follow up with inspections to verify that operators are following NY Forward guidance.
“Guidance from New York State has changed over the past several months, and it may change further,” said Commissioner of Health Dr. Gale Burstein. “Our public health sanitarians work closely with food service
operators to educate them on NYS guidance as it relates to COVID-19 and enforce those guidelines when required.”

“The majority of restaurants and bars that we inspect demonstrate that they are taking COVID-related requirements seriously, in addition to other food safety and hygiene standards,” continued Dr. Burstein.
“Generally, these operators and their employees take their role in protecting public health seriously and appreciate feedback from our public health sanitarian on site.”
NY Forward food service guidelines are very specific about physical distancing, the use of protective equipment, communication and screening. Local health departments are empowered to enforce these guidelines in the interest of public health and safety. Many Erie County COVID-19 infected young adults report to contact tracers that they had recently attended
large crowded events where people, including themselves, do not wear masks. Large gatherings, lack of physical distancing and failure to wear masks significantly contribute to COVID-19 community transmission.

“By the time our sanitarians have to return to a restaurant or bar for a second or third time, it is clear that the
business is having difficulty taking the safety guidelines seriously,” offered Dr. Burstein. “That is the point
where we escalate to enforcement, issuing fines for violations and closure if needed.”
“We cannot say this enough: we are all in this together, including every bar, restaurant and every business that
welcomes members of the public through their doors. We all have a responsibility to keep those patrons and
their employees safe,” said County Executive Mark C. Poloncarz. “Our county has done so much to reduce
our new COVID-19 cases in Erie County and we have to keep pushing ahead on prevention efforts.”
During recent inspections by public health sanitarians in Erie County, violations of NYS Executive Orders
related to COVID-19, social distancing and/or face mask use by employees were found at:
Hoaks Restaurant, Hamburg
Bimber’s Delwood Inc., Kenmore
Pasquale’s, West Seneca
South Shore Beach Club, Evans
Just Pizza, Buffalo
In addition, violations were found during an inspection at The Cowboy in Buffalo, and that establishment was
issued a close order on July 11. That business will be required to submit a Corrective Action Plan/Safety Plan
to the Division of Environmental Health, which must be reviewed and approved before the establishment can
Also, ECDOH issued a close order to The Stage in Amherst on July 14. As part of a Corrective Action Plan,
this operator re-affirmed on July 15 that it will comply with NY Forward guidelines related to COVID-19 and it will be allowed to reopen.
Close orders issued by Erie County are reported to the NY State Liquor Authority.
Public health sanitarians are enforcing NYS Executive Orders, which have been added to New York State Codes, Rules and Regulations (10 NYCRR Subpart 66-3). These assist in the enforcement of existing Executive Orders mandating face coverings, social distancing requirements, restricting non-essential gatherings, and the operation of non-essential businesses. The regulation allows violations to be charged as a violation of public health law, subject to penalties including fines.
ECDOH recommends a COVID-19 diagnostic test for anyone who feels they are at risk for COVID-19, those with a recent travel history to states with a high level of community transmission, close contacts of confirmed
COVID-19 cases, and people who have COVID-19 symptoms. These tests are available at no cost through ECDOH. Call (716) 858-2929 to schedule, or visit for a location near you.


ECDOH COVID-19 Information Line – Schedule a Diagnostic Test: (716) 858-2929
ECDOH, COVID-19 Complaints and Enforcement:
Erie County Department of Health, Food Inspection Reports:
New York State NY Forward Food Service Summary Guidelines: