Letter to the Editor:
Do not allow your loved one to be placed at Comprehensive Rehab and Nursing Center at Williamsville on 147 Reist Street, Williamsville.
Last week, a loved one who is terminal and completely immobile was transferred to this facility where patient call buttons don’t work and/or are ignored.
Within his time there, one 24 hour period, our loved one was neglected by an uncaring staff who didn’t read his medical file because “it was too long” and therefore had no idea he had special dietary and medical needs, was told “this isn’t a babysitting service” when he begged for help shifting his legs, was called “grouchy and mean” when he voiced pain, was denied a bed pan because timing was inconvenient, and was forced to sit in soiled sheets and underclothing for hours.
While there, loved one’s health declined significantly leading to a family member dialing 911 to have him transported back to the hospital. At this time, another patient begged for an ambulance too, as she had fallen three times in a short amount of time without any intervening help from staff.
When family arrived to retrieve loved one’s personal belongings, a significant amount of money had gone missing. Repeated attempts to retrieve it have been ignored by the staff. A police report has been filed.
A quick glance through Google reviews show many similar horror stories.
I’m only writing this in the desperate hopes that another human being will be spared a similar experience at this horrendous facility.